Where we deliver and how much it cost…
Any order placed and paid before 9am (Monday to Friday), will be processed for delivery the same day, unless otherwise communicated or requested. Items like bread from the bakery, cannot be delivered same day, as orders need to be placed in advance.
Cut off time for bakery products are 14:00 from Sunday to Thursday for next business day (Mon-Fri) delivery. If you have missed the cut-off time, your delivery will only be delivered the following day. This is due to the ordering and baking process of the bakery, as all good things need some time to make. Example: If you place an order with bakery products at 18:00 on a Monday, your delivery will only take place on the Wednesday.
At times products are out of stock, but we normally receive it the next day and therefore cannot guarantee same day delivery. We strive for next day delivery of all our products, while ensuring all deliveries occur within 3 working days of purchase, between Monday and Friday.
Fresh produce will be packed on the same day as delivery. All cut vegetables and butchery products are cut or processed on day of delivery, which means they will be delivered between late morning and late afternoon.
Port Elizabeth – Flat rate of R25 and free for orders R400 or more.
Uitenhage & Despatch – Flat rate of R50 and free for orders R600 or more.
During checkout you will see the shipping charge after entering your address. If there are any problems, feel free to contact us.
We will not deliver when suppliers of products and goods are closed during weekends, public holidays or any other time for unforeseen reasons. Orders will be processed on the next business day and only after payment has cleared in our accounts, credit card payment is approved or proof of payment is sent to email@example.com.
Bay Shop only delivers within the Nelson Mandela Municipal area for now. Further expansion is envisaged for the Eastern Cape. If you are interested in deliveries in your area and would like us to expand deliveries to where you live, feel free to send a message through the “Contact Us” form.
If you are interested in any deliveries outside Port Elizabeth, Uitenhage or Despatch, feel free to contact us to arrange for a courier service at your cost.
We reserve the right to refuse delivery at any time, due to security or safety reasons.
Covid-19 & Sanitation
All non-perishable products are locally stored within warehouses in Port Elizabeth. The warehouse gets decontaminated on a regular basis. All staff, customers and suppliers entering the premises are given alcohol-based (80%+) hand sanitizer when walking into the warehouse area. All products are sprayed and wiped with alcohol-based sanitizer when loaded on delivery vehicle.
Producers and packers of fresh produce ensure all relevant health and safety regulations are adhered to in accordance with the provisions of essentials goods and services.
The driver of the delivery vehicle will have sanitizer with him, cleaning his/her hands before and after each delivery, while also keeping a mask on during such deliveries. All deliveries will be contactless deliveries and the driver will keep a distance of at least 1.5m between him/herself and our customers.
Deliveries are done by recording the name of person taking delivery only, so no forms or pens will be handed to customers to sign for delivery. Package will be dropped off for customer to take inside only.